Frequently Asked Questions

This page answers common questions patients ask before visiting Foot & Ankle Specialists in West Jordan. The information below can help you prepare for your appointment, understand what to bring, learn how insurance may apply, and know what to expect during a visit with Dr. Trevor R. Williams and the care team.

Important Information About Your Appointment

What forms will you need to fill out for a new patient appointment?

New patients usually need to complete a medical health history form, demographic information form, insurance form, notice of privacy practices acknowledgment, and office financial policy acknowledgment. These forms help the office understand your medical background, current concerns, insurance information, and consent preferences before care begins.

What do you need to bring to a new patient appointment?

Please bring a copy of your insurance card, both front and back, completed registration forms if you filled them out ahead of time, a list of any medications you currently take, and a method of payment for your co-pay or any balance due at the time of service.

What insurance plans do we accept?

Foot & Ankle Specialists accepts many insurance plans. Because insurance participation and coverage rules can change, patients should review the insurance information listed on this website and also contact their insurance plan directly to confirm coverage, benefits, referrals, deductibles, and any out-of-pocket costs.

View our accepted insurance plans and insurance information.

Are podiatry services covered by insurance?

Yes, podiatry services are generally considered medical services, similar to other healthcare specialties. However, each insurance plan may have its own restrictions, referral requirements, deductibles, co-pays, covered services, and rules for supplies or procedures. For the most accurate answer, contact your insurance company directly before your visit.

Where are we located?

Our office is conveniently located in West Jordan on 7000 South, just east of Redwood Road. Look for a two-story medical building behind Smith’s Food and Drug on the south side of 7000 South. You will find Foot & Ankle Specialists on the second floor in Suite 201.

View our West Jordan office location, hours, and directions.

Foot & Ankle Specialists, PLLC is located at 1561 West 7000 South, Suite 201, West Jordan, UT 84084. For appointment questions, you can call the office at (801) 569-2696.

When should you arrive for a new appointment?

Please arrive 10 to 15 minutes before your scheduled appointment time. This gives you enough time to check in, complete registration forms if you have not already done so, provide insurance information, and prepare for your visit.

How long is the waiting time once you arrive for an appointment?

Dr. Williams generally runs on time, and the average waiting time is usually less than 10 minutes. However, some patients may require more complex or urgent care, which can occasionally affect the schedule. The office staff will make every effort to let you know if the wait time is longer than expected.

How long does a new patient visit generally take?

A new patient appointment typically takes about 30 minutes. The visit may take longer if your condition is complex, if imaging is needed, if an in-office procedure is performed, or if multiple concerns need to be discussed. If you think you may need extra time, please mention this when scheduling.

How long does an established patient visit generally take?

Established patient visits typically take about 20 minutes, depending on the type of concern being evaluated. Patients who need an office-based procedure or have several concerns should request a longer appointment time so the clinic can plan appropriately.

What services can we provide here in the office?

The office is equipped to provide many common podiatry services in a medical office setting. Services may include evaluation and treatment for foot pain, heel pain, ankle injuries, bunions, toenail problems, diabetic foot concerns, wounds, skin conditions, and other foot and ankle conditions. The office has on-site x-ray, ultrasound, DEXA scan, basic in-office minor procedures, and advanced gait analysis to help evaluate movement and foot mechanics.

Can you bring family members to your appointment?

Family members are welcome when they are needed for support, transportation, communication, or decision-making. To help the clinic maintain a comfortable and focused care environment, patients are asked to limit the number of guests when possible.

Are you taking self-pay patients?

Yes, the office does have options for self-pay patients. If you do not have insurance or prefer to pay directly, please contact the office for current self-pay information, expected costs, and payment requirements.

Do I need a referral to see a podiatrist?

Some insurance plans require a referral, while others allow patients to schedule directly with a podiatrist. Referral rules depend on your specific plan. If you are unsure, contact your insurance company before scheduling or call the office for guidance.

Can I request an appointment online?

Yes. You can submit an appointment request through the Request Appointment form on the website. After you submit the form, a representative from the office will contact you to confirm availability and finalize your appointment. An online request is not considered confirmed until the office contacts you.

Should I use the appointment form for emergencies?

No. The appointment request form should not be used for emergencies or urgent medical concerns. If you believe you are experiencing a medical emergency, call emergency services or seek urgent medical care right away.

What should I do if I have heel pain, ankle pain, or foot pain that is getting worse?

Foot or ankle pain that is worsening, limiting walking, returning repeatedly, or following an injury should be evaluated. Conditions such as plantar fasciitis, tendon irritation, stress injuries, fractures, arthritis, nerve pain, wounds, and diabetic foot complications may require professional care.

Do you treat diabetic foot problems?

Yes. Diabetic foot care is an important part of podiatry. Patients with diabetes should seek care for wounds, calluses, numbness, tingling, burning pain, toenail issues, skin changes, swelling, redness, or any sore that is slow to heal. Early evaluation can help reduce the risk of more serious complications.

Can I be seen for toenail problems?

Yes. The office evaluates toenail concerns such as ingrown toenails, toenail fungus, thickened nails, painful nails, nail trauma, and nail changes related to pressure, infection, or medical conditions.

Do you offer treatment for sports injuries?

Yes. Foot & Ankle Specialists evaluates sports-related foot and ankle problems, including ankle sprains, heel pain, tendon injuries, stress injuries, arch pain, forefoot pain, and movement-related concerns. Treatment depends on the diagnosis, severity of injury, activity level, and recovery goals.

Can custom orthotics help foot pain?

Custom orthotics may help some patients by improving support, reducing pressure, supporting alignment, and improving comfort during walking or activity. Whether orthotics are appropriate depends on your diagnosis, foot structure, symptoms, footwear, and activity level.

Will I need x-rays at my appointment?

X-rays are not required for every visit, but they may be recommended when Dr. Williams needs to evaluate bone structure, arthritis, fractures, alignment, deformity, injury, or certain causes of pain. If imaging is needed, the office will explain why it is being recommended.

What should I bring if I am coming for foot or ankle pain?

Bring the shoes you wear most often, any braces or orthotics you use, a list of medications, relevant medical history, insurance information, and any previous imaging or records related to the problem. Shoes can provide helpful clues about wear patterns, support, and pressure areas.

What should I do if I need to cancel or reschedule?

If you need to cancel or reschedule your appointment, contact the office as soon as possible. Giving advance notice helps the clinic offer the appointment time to another patient who may need care.

Do you provide second opinions?

Patients may schedule an appointment to discuss ongoing foot or ankle concerns, treatment options, previous diagnoses, or symptoms that have not improved. Bringing prior records, imaging, and treatment history can help the office better understand your situation.